Cancellation & Refund Policy

Cancellation Timeframes

Multi-Day Booking Cancellations

For multi-day packages (2+ consecutive days), the cancellation policy applies to the entire package. If you need to shorten your booking, please contact us at least 48 hours in advance and we'll adjust the pricing accordingly — you'll only pay for the days you use.

How to Cancel or Modify

We make it easy — just reach out through any of these channels:

• WhatsApp: Message us directly through the WhatsApp button on our website (fastest response).
• Email: [email protected]
• Booking Confirmation: Simply reply to your confirmation email with your request.

Please include your booking reference number and preferred outcome (refund or reschedule).

Modifications & Flexibility

Need to change your tour date, pickup time, or itinerary? No worries — we're flexible! Contact us at least 24 hours before your scheduled service and we'll do our best to accommodate changes at no extra cost, subject to availability. Last-minute tweaks to your itinerary on the day are usually fine too — just chat with Justin.

Refund Processing

• Approved refunds are processed within 3–5 business days.
• Refunds are issued to the original payment method.
• Bank processing times may add an additional 3–5 business days depending on your provider.
• All refunds are processed in AUD. Minor currency exchange rate differences at the time of refund are not covered.

Force Majeure

In the event of natural disasters, volcanic activity, government restrictions, or other circumstances beyond our control, we will offer a full refund or reschedule at no additional cost. Your safety and peace of mind are our top priority.